FAQs

FREQUENTLY ASKED QUESTIONS

Track Your Order

To know the status of your order.

Processing status: Your order has been processed, we are in the process of printing T-shirts for you. You will receive an email notification of shipping status when we finish printing your shirt and delivery for you.

 

Will You Ship To My Country?

Yes, we ship orders worldwide!

 

Which Payment Methods Are Accepted In The Online Shop?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diners Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal.

 

How Long Will Delivery Take?

The standard delivery time is 7-10 business days and often much faster. In case your order consists of more than one product, the items might be shipped separately to you.

 

How Secure Is Shopping In The Online Shop? Is My Data Protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

 

What Exactly Happens After Ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.

 

How Should I Wash My Printed Garments?

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.